Processing Time All US orders placed before 2pm EST are processed and dispatched the same business day from our domestic warehouse. Weekend orders ship on the next Monday.
Delivery Timeframe Standard delivery takes 1–3 business days within the continental US. Alaska and Hawaii may take 5–7 business days. Expedited 1-day shipping is available at checkout.
Order Tracking You'll receive an email with your UPS/FedEx tracking number within 2 hours of dispatch. Use it to monitor real-time delivery progress directly on the carrier's website.

1-Year Product Warranty All DEEPN lights are covered against manufacturing defects for 12 months from purchase date. Email support@deepnsolar.com with your order number for a same-day resolution.
30-Day Money-Back Guarantee Not satisfied? Return any item within 30 days of delivery in its original condition for a full refund — no questions asked. We cover return shipping on defective items.
Replacement Process For warranty claims, we ship a replacement unit before requiring the return of the defective product, so you're never left without lighting while waiting for resolution.

Accepted Payment Methods We accept Visa, Mastercard, Amex, PayPal, Apple Pay, Google Pay, and Shop Pay.
Checkout Security All transactions are encrypted with 256-bit SSL technology — the same standard used by major banks. Your card details are never stored on our servers.
Order Changes & Cancellations Orders can be modified or cancelled within 1 hour of placement by emailing support@deepnsolar.com. After dispatch, our 30-day return policy applies.