Return and Refund Policy

At Deepnsolar, we strive to provide high-quality products and services. Please review our comprehensive return, exchange, and warranty guidelines below.

1. Scope of Application

• Official Website Orders Only: We only handle after-sales requests, returns, and warranty claims for orders purchased directly on our official website (support@deepnsolar.com).

• Third-Party Purchases: If your order was placed on another platform (e.g., Amazon, eBay, or authorized third-party sellers), please contact that specific platform’s customer service for assistance.

2. Return and Exchange Policy

We offer flexible return windows depending on the condition and timing of your request:

• Standard 30-Day Return & Exchange Window: You may return or exchange your purchase within 30 days of receiving your order, provided the item is in its original, unused condition with all original packaging and accessories.

• Extended 50-Day Return Policy (Conditions Apply): You may return eligible items within 50 days of receipt, provided the item remains in its original, unused, and resalable condition. A return shipping/restocking fee of $16.99 per item will apply.

• Condition Requirements: Only items that are unused, uninstalled, and in their original packaging are eligible for return. Installed, used, or altered products cannot be returned or exchanged unless they are defective or damaged.

• Non-Returnable Items: We do not accept returns or exchanges for items that are not defective or damaged if the reason is simply personal preference (e.g., dislike, change of mind) after the standard return window, or if the product has been used.

3. Defective, Damaged, or Incorrect Items

• Arrival Damage / Defects: If your product arrives defective, damaged due to shipping, or incorrect, please contact us immediately (within 48 hours of delivery) and provide clear evidence (photos and videos).

• Shipping Fee Waiver: If the return is due to our error or carrier damage (goods received damaged or incorrect), the consumer is not required to bear the return shipping fee.

• Liability Notice: Without proper photo/video evidence, the buyer assumes responsibility for any losses incurred.

4. Warranty & Non-Quality Claims

• Warranty Coverage: Our products come with varying warranty periods depending on the item category. Please refer to specific product details for duration.

• Unauthorized Tampering or Disassembly: To ensure product safety and quality, customers are strictly prohibited from disassembling, modifying, or attempting to repair any part of the product without prior written authorization from Deepnsolar. Any product returned with evidence of unauthorized tampering, broken seals, or physical damage caused by disassembly will void the warranty and may result in a refusal of refund or replacement.

• Non-Quality Related Warranty Claims:

  • For warranty claims not related to product quality, the buyer is responsible for return and reshipping shipping costs.

  • Approved product-cost refunds will cover the full price of the product (excluding initial or return shipping fees where applicable).

• Expiration: Standard return/refund requests expire after their respective windows. Non-quality related issues with expired warranties will not be processed.

5. Step-by-Step Return & Refund Process

1. Contact Customer Support: Email us at support@deepnsolar.com with your order number, photos/videos (if defective), and reason for return.

2. Support Response: Deepnsolar support will reply within 1 business day with instructions and the designated return address.

3. Ship the Item Back: Send the product back securely to the provided address. (Note: Returns must include all original accessories and packaging).

4. Refund Issuance: Once the returned goods are received and inspected, we will issue your refund to your original payment method within 3 business days.

📞 Contact Information

• Email: support@deepnsolar.com

• Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)