Warranty Policy

At Deepnsolar, we are committed to delivering reliable, high-quality products. We stand behind our quality with dedicated technical support and robust warranty protection. Please review our detailed warranty coverage and service terms below.

1. Warranty Coverage & Duration

• 2-Year Limited Warranty: Unless otherwise specified on the product page or user manual, Deepnsolar provides a 2-Year Warranty on products purchased directly from our official website, starting from the date of delivery.

• Scope of Service: If a product exhibits manufacturing defects or quality issues under normal and intended use within the warranty period, Deepnsolar will, at its discretion, repair or replace the defective item or part free of charge.

• Product Variations: Warranty terms and coverage durations may vary by specific product categories. Please refer to individual product detail pages for exact terms.

2. How to File a Warranty Claim

To process your after-sales or warranty request efficiently, please email our support team at support@deepnsolar.com with the following information:

• Order Number: (Must be purchased directly via deepnsolar.com)

• Product Model: (Specify model name/number, especially if multiple items were in your order)

• Proof of Defect: Clear photos and/or videos showing the product issue or failure

• Issue Description: A brief explanation of how and when the issue occurred

ℹ️ Note: Claims submitted without sufficient evidence (photos/videos) or valid proof of purchase may experience delays or refusal.

3. Warranty Exclusions & Limitations

The warranty is strictly limited to manufacturing defects and does not cover damages or failures resulting from:

• Misuse & Improper Handling: Human-induced damage, improper or incorrect installation, abuse, neglect, or failure to follow the provided user manual and instructions.

• Unauthorized Modification & Disassembly: Any product showing evidence of unauthorized disassembly, physical modifications, broken security seals, or self-repair attempts without prior written permission from Deepnsolar. Doing so will immediately void all warranty coverage.

• Non-Original Parts: Repairs, alterations, or maintenance performed using non-original or third-party parts.

• External Causes & Force Majeure: Damage caused by accidents or natural disasters, including but not limited to fire, flood, earthquake, lightning strikes, extreme weather, or grid power surges.

4. Warranty Shipping Terms

• Defective Product Claims: If a defect is confirmed by Deepnsolar within the initial warranty period, Deepnsolar will cover the shipping costs for replacement parts or repaired units.

• Non-Quality Related Claims: For service requests where no manufacturing defect is found, or for claims outside standard policy coverage, the customer will be responsible for all associated return and reshipping freight fees.

📞 Contact Us

Have questions about your warranty or need troubleshooting help?

• Email: support@deepnsolar.com

• Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

• Response Time: We aim to respond to all inquiries within 1 business day.