Shipping Policy

 

Shipping Policy

Thanks for shopping with Deepnsolar. To keep track of your order, contact:

https://deepnsolar.com/
(support@deepnsolar.com)
So we can provide you with the order’s tracking number.

 

Order Processing Time

It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
Order Processing Time：1-3 （Work Day).
Generally, orders are shipped within 2-4 working days of order confirmation/payment. Orders made on the weekends might experience delays.
Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Tracking

You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
Tracking information may take 48 to 72 hours to update.
If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.
Delivery Time Exceeded

 If your order is delayed, please contact us via email support@deepnsolar.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.

Order Cancellations

We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
Orders can't be canceled once the parcel is shipped out.
Ordered more than one item. Will they all be delivered at the same time?

If all items are purchased on the same day, we try our best to make sure they are all delivered at the same time. Products that are purchased on different days have a lower likelihood of being delivered together.

Can I change my delivery address after the product has already been shipped?

Unfortunately, we cannot change shipment information once the product is en route.

What do I need to do when I received a product that's different from what I ordered?
I didn't receive all the products I ordered. What should I do?

Please email us immediately with your order ID number and photos of the shipping label, the SKU model number on the back of the product box, and the product inside the box. Send all photos to support@deepnsolar.com.

What If It Arrives Damaged or Missing?

DAMAGED

If your package arrives damaged please contact us immediately at support@hykoont.com with pictures of the damaged package and pictures of the damaged items. All damage reported beyond 14-day window does not get covered.

If no shipping insurance has been purchased, customer is liable for return shipping fees and will be sent a free replacement after claim has completed with FedEx

You will be sent a free return label and immediate replacement if you have shipping insurance.

MISSING PRODUCT

Please check if your order has multiple parcels, and if all are delivered through UPS Tracking Tool. If all parcels are delivered and you are still missing an item, please contact us through our 24/7 live chat, contact form or email us at support@deepnsolar.com for support.

About Tax

In rare cases, orders may be charged customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.

Email: support@deepnsolar.com