Shipping Policy

Thank you for shopping with Deepnsolar. We are committed to delivering your solar and energy products safely and efficiently. If you have any questions regarding your shipment, please visit deepnsolar.com or contact our support team at support@deepnsolar.com.

1. Shipping Destinations & Address Restrictions

• Shipping Coverage: We currently ship to [United States / North America / Select International Countries].
• PO Boxes & Military Addresses: Due to carrier limitations and package dimensions, we cannot deliver to PO Boxes, APO/FPO/DPO military addresses, or off-shore island territories. Please provide a physical street address at checkout to avoid shipping delays.

2. Order Processing & Transit Times

Total Delivery Time = Processing Time + Transit Time

A. Processing Time

• Standard Processing: 1–3 business days.
• Shipment Dispatch: Most orders are processed, packed, and handed over to the carrier within 2–4 business days after payment confirmation.
• Warehouse Operating Hours: Our warehouse operates Monday through Friday during standard business hours, excluding public holidays. Orders placed over the weekend or on holidays will begin processing on the following business day.

B. Estimated Transit Time

Once dispatched, estimated transit times vary depending on your location:

Note: Processing and transit times may be extended during peak promotional events, major holidays, or severe weather conditions.

3. Shipping Rates & Free Shipping

• Free Shipping: We offer Free Standard Shipping on all qualifying orders over $50 (before taxes and after discounts).
• Flat-Rate Shipping: For orders under $50, a standard shipping fee of $17.99 will be calculated and applied at checkout.
• Express or heavy-item shipping upgrades will be calculated automatically at checkout based on weight and destination.

4. Order Tracking

• Once your order ships, you will receive a Shipping Confirmation Email containing your tracking number and tracking link.
• Tracking details usually take 24–48 hours to activate on the carrier’s portal.
• If your tracking information has not updated after 72 hours, please contact us at support@deepnsolar.com, and our team will resolve the issue within 48 hours.

5. Order Cancellations & Address Modifications

• Before Shipment: You may request to cancel your order or change your shipping address before the parcel has been handed over to the carrier. Contact us immediately at support@deepnsolar.com with your Order ID. Full refunds will be issued for valid cancellations made prior to dispatch.
• After Shipment: Once a package is en route, we cannot cancel the order or modify the shipping address.

6. Incorrect Address & Failed Deliveries

If a package is returned to our warehouse due to an incorrect or incomplete address provided by the customer, or if the package goes unclaimed at the local courier access point:

• The customer will be responsible for the cost of re-shipping the package.
• If the customer requests a refund instead of re-shipment, the original shipping charges will be deducted from the final refund amount.

7. Customs, Duties, and Taxes

• All prices listed on our website exclude local import taxes, tariffs, or customs clearance duties.
• Any applicable customs fees, duties, or taxes charged by your local government/customs office are the sole responsibility of the recipient.
• Please consult your local customs office for specific tax thresholds and clearance rules prior to ordering.

8. Damaged, Missing, or Stolen Packages

A. Damaged Packages

• Inspection Window: Please inspect your package upon delivery. Any damage must be reported to support@deepnsolar.com within 14 days of delivery. Reports filed after 14 days will not be covered.
• Required Documentation: Include your Order ID, clear photos of the exterior package with the shipping label, the SKU model number on the product box, and photos of the damaged item(s).
• With Shipping Insurance: You will receive a pre-paid return shipping label and an immediate free replacement.
• Without Shipping Insurance: Once a carrier claim (e.g., FedEx/UPS) is completed, a replacement will be sent. The customer is responsible for return shipping costs in the absence of shipping insurance.

B. Missing Items / Partial Shipments

• If your order contains multiple items, they may be shipped in separate parcels. Check your tracking information to verify if multiple tracking numbers were assigned.
• If all tracking numbers show "Delivered" and you are still missing items, please contact us immediately with photos of the received packages and labels.

C. Packages Marked "Delivered" but Not Received (Lost/Stolen)

• If your tracking status displays "Delivered" but you cannot locate your package:
  1. Verify the shipping address entered at checkout.
  2. Check around your building, front porch, side doors, or with neighbors and household members.
  3. Contact your local courier office with your tracking number.

• Liability Disclaimer: Deepnsolar is not directly liable for packages lost or stolen after verified delivery confirmation by the carrier. However, our customer service team will gladly assist you in filing a carrier claim and seeking a resolution.

9. Contact Us

If you have any questions or require assistance regarding our Shipping Policy, please reach out via:

• Number: +1 (213)269 9977
• Email: support@deepnsolar.com